HiSiaddi is an innovative foreign trade service provider driven by both technology commercialization and export business. It has established a "1+2+3+4=1" service system and can supply steviol glycosides sourced directly from multiple well-known original manufacturers. With over a decade of market experience and technological cooperation with manufacturers, HiSiaddi possesses extensive expertise resolving product compliance issues. Below is a case study of HiSiaddi’s steviol glycosides compliance resolution services.
For inquiries regarding steviol glycosides product compliance, please contact HiSiaddi customer service.
The buyer, NaturaSuisse AG based in Zurich, Switzerland, is a leading local mid-to-high-end organic food enterprise. Its products are sold in premium organic sections of COOP Switzerland, national chain health pharmacies across Switzerland and high-end import supermarkets in Luxembourg. Core product lines include organic sugar-free jams, premium meal replacement powders and infant complementary snacks. Raw materials comply with EU EFSA standards, Switzerland FOA food regulations, E960 food additive coding specifications, Kosher certification and Switzerland Bio Organic Certification, with an annual procurement volume of 75 tons of high-purity steviol glycosides split into two premium grades: RebA98 and enzyme-converted RebM. It is a refined client with ultra-stringent import standards.
The client completed its first bulk purchase of 18 tons of steviol glycosides from major domestic manufacturers, yet the shipment was detained at Swiss customs upon arrival, incurring high port storage fees. All core issues stemmed from non-compliant supporting documentation and product testing indicators. Domestic manufacturers only focused on production and delivery, providing solely Chinese national standard quality inspection certificates without familiarity with dual EU & Swiss import regulations, making them unable to complete supplementary compliance documentation or adjust product testing indicators. The client urgently entrusted HiSiaddi to fully resolve full-chain compliance rectification and secure release of detained goods.
The EU issued revised regulations in 2021 splitting the E960 additive code: plant-extracted steviol glycosides fall under E960a, while enzyme-converted RebM falls under E960c. Outer carton packaging and COA quality certificates for the shipment uniformly marked only general E960 without separate classification for a/c codes. Swiss customs mandates separate labeling based on production processes, resulting in full-container detention due to non-compliant labeling.
Domestic manufacturers only issued test reports complying with Chinese national standard GB8270, omitting mandatory EU test items including methanol residue, multi-pesticide residues (carbendazim, imidacloprid), separate heavy metal limits for arsenic, mercury and cadmium, and individual monomer content testing for steviol glycosides. Measured methanol residue reached 228 mg/kg, exceeding the EU Regulation EU231/2012 limit of ≤200 mg/kg, rendering product indicators non-compliant.
Three categories of mandatory documents were absent: ① Manufacturer HACCP system compliance statements; ② Switzerland-compliant LFGB raw material safety data sheets (MSDS); ③ SKAL organic planting traceability records for organic stevia raw materials. Domestic manufacturers lacked experience drafting EU export compliance documentation and could not compile full bilingual official files within a short timeframe.
1. HiSiaddi coordinated third-party laboratories with EU CNAS accreditation and worked with manufacturers to retest batch retained samples against full FOA & EFSA test items. To resolve methanol excess, manufacturers optimized recrystallization solvent removal processes for small-batch re-refining, reducing methanol content to 162 mg/kg to meet EU limits;
2. Separate test reports were issued for the two product grades: bilingual COA certificates marked E960a for naturally extracted RA98 and dedicated E960c quality certificates for enzyme-converted RebM, with itemized listing of RebA/RebM/RebC monomer content to match EU additive specification sheets.
Outer carton labels were redesigned bilingually in accordance with Swiss labeling regulations, separating E-codes for the two product grades and clearly marking raw material origin, production processes, applicable food categories and compliance standards. Supplementary small-packaging ingredient label filing documents were prepared and submitted for Swiss customs label pre-review.
1. Supported manufacturers to standardize EU-format HACCP compliance statements and original manufacturer compliance guarantee letters via production process sorting;
2. HiSiaddi Compliance Department drafted bilingual MSDS complying with Swiss import specifications (LFGB standard), detailing ingredient composition, toxicological data and migration safety descriptions;
3. Coordinated stevia planting bases to organize plot traceability ledgers, organic pesticide application records and SKAL organic origin certificates, completing full-chain traceability documentation to satisfy EU full food traceability regulation EC852/2004;
4. Supplementary English filing attachments for Kosher certification were provided to meet compliance requirements for the client’s infant complementary snack product line.
HiSiaddi compiled full rectification documentation, updated test reports, revised labels and compliance statements, then entrusted a local Swiss customs broker to submit compliance appeals and sample re-inspection applications to the FOA food regulatory authority, following up on official secondary sampling testing progress.
Full-container goods passed secondary sampling inspection by Swiss customs with all indicators compliant, completing customs clearance and warehousing procedures successfully. Additional port storage fees incurred during detention were absorbed via optimized batch allocation by manufacturers. The client launched full product lines using rectified raw materials, with finished products passing domestic Swiss market release inspections. An annual framework order of 75 tons was finalized: 42 tons natural RA98 grade (for jams & meal replacement powders) and 33 tons enzyme-converted RebM grade (for infant complementary snacks), delivered in 11 monthly batches. The client subsequently expanded business to Austria and Liechtenstein, entrusting HiSiaddi with full responsibility for all stevia raw material import compliance audits, raising annual procurement volume to 102 tons in the following year.
1. Client Side: Eliminated massive potential losses from full-container return or destruction. Raw material procurement costs dropped by 24% compared with locally sourced stevia products in Switzerland, enabling on-schedule launch of full organic product lines;
2. Manufacturer Side: Supported by HiSiaddi compliance guidance, manufacturers established EU-standard quality inspection and documentation systems, completing two sets of compliance files for E960a/E960c product lines and securing fixed supply qualification with multiple high-end Western European food brands;
3. HiSiaddi Side: Leveraged dual EU & Swiss regulatory expertise to bridge compliance information gaps between domestic manufacturers and overseas high-end clients, upgrading service scope from simple raw material export supply to one-stop integrated services covering raw material selection, compliance consulting and rectification implementation. Long-term high-value clients were secured through specialized compliance capabilities.
Most domestic steviol glycosides manufacturers focus on production aligned with Chinese national standards, with delayed updates on segmented food regulations of the EU, Switzerland and other regions. They only deliver goods under domestic standards with incomplete supporting documentation. Import supervision standards for mid-to-high-end organic food in Europe and America are extremely stringent, with non-compliance in coding labeling, test items or traceability documentation triggering container detention or forced return. Supported by cross-border compliance system reserves, HiSiaddi resolves multi-country market access compliance challenges in one stop, acting as a reliable compliance safeguard for overseas high-end clients purchasing domestic raw materials.
For inquiries regarding steviol glycosides product compliance, please contact HiSiaddi customer service.
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